The Art of Giving and Receiving Constructive Criticism
What is Criticism?
Criticism is a charged word that many perceive negatively. According to the Swedish Dictionary, criticism means an attack on someone by pointing out mistakes and errors. Another interpretation is the evaluative review of merits and faults, which means that criticism can also be appreciative. In short, criticism is an evaluation of others' work or performance, and it can be both positive and negative. Often, the word "feedback" is used instead as it sounds friendlier to most people.
Why Give Criticism?
When given constructively, criticism provides an opportunity to improve and become better at our work. We often continue in our usual ways, so it's valuable to get feedback from a colleague or manager who can see things we might miss in our daily tasks.
Similarly, giving constructive criticism to a colleague can hopefully improve your collaboration. A simple adjustment can enhance workflow, benefiting everyone. Don't be afraid to point out areas for improvement, but do so respectfully and objectively.
How to Give Criticism
Consider whether the criticism you want to share is relevant. Are you unhappy with your own situation and projecting that onto others? What can you do to improve the situation?Constructive criticism should help the recipient develop. It’s crucial to highlight what is working well. Often, we forget to give praise when everything runs smoothly. When pointing out areas for improvement, explain why and be ready to discuss how the employee can address them. Some changes might be beyond the individual’s control. Listening to each other and understanding different perspectives fosters a supportive and creative work environment.
Tips for Giving Criticism:
- Praise in public, but give negative feedback privately.
- Focus on the positive aspects when giving constructive criticism.
- Avoid personal attacks; always remain objective.
- Remember that the goal is to help your colleague improve their work.
- Always end on a positive note.
How to Receive Criticism
How do you react to criticism? Do you get angry or upset, or can you listen to what is being said? Try not to take it personally and focus on the facts. Ask questions if the feedback is unclear. Once you understand the criticism, analyse it. You can ask to respond later if you need time to think it over, which can be a good strategy if the conversation becomes heated. Be honest with yourself—is the criticism justified or unfair? Personal attacks are never acceptable.
Giving Criticism to the Right Person
Don’t talk behind the back of the person you think needs to improve their work. It doesn’t lead to change and only creates a negative work environment. Many people find it uncomfortable to criticise others but feel the need to express their dissatisfaction. Address the person directly and explain how their actions affect your work. Let them share their side and try to find a solution together. If you feel unheard, speak to your manager for assistance.
Normalising Feedback in the Workplace
Reduce the stigma around criticism by making feedback a routine part of the workweek. Encourage each other when something is done well and kindly point out mistakes immediately. Start by asking why a task was delayed or done a certain way—there are often unknown circumstances. Open and direct communication can prevent many misunderstandings. Set aside time to discuss how you want things to work.
Before giving feedback, consider whether it’s best to address it privately in a scheduled meeting or casually. Always show respect and remember that even if you don’t mind criticism, your colleague might be more sensitive. Being considerate contributes to a positive work environment.
Pro Tip! The Sandwich Method
You may have heard of the sandwich method. It’s simple and often effective. Start with positive comments, then give your constructive criticism, and finish with something positive.
For Serious Issues
If the criticism involves serious matters such as harassment or safety violations, inform your manager. As a manager, you should involve HR or legal counsel if a crime is suspected, and they can assist in escalating the matter.
Summary
Criticism can be both positive and negative. Make feedback a regular part of the workweek to reduce its stigma. Provide constructive and thoughtful criticism and always consider whether it’s necessary before giving it. Always offer more positive than negative feedback. When receiving criticism, try not to take it personally. Consider whether the criticism is justified and how you can improve your work approach.
